General business conditions of the travel agency Allvatours spol. s r.o.
with its registered office at Hořejší nábřeží, 150 00 Prague 5, Company Identification Number: 49702688, entered in the Commercial Register kept by the Municipal Court in Prague, Section C, Insert 115902C 22284 / MSPH
The General Terms and Conditions define relations with persons or partners with whom a bilateral business agreement has not been concluded.
- ORDERING STAYS AND SERVICES IN BOTEL ADMIRÁL
You can book your stay and services in Botel Admirál by phone or in writing – by mail, e-mail or by filling out and sending the form on the website.
The order for the stay or services is accepted by a written confirmation of the authorized person by Botel Admirál
Reservations and bookings can also be accepted and confirmed by providing a valid credit card number as a guarantee. In case of non-utilization of services, a fee will be charged according to the cancellation conditions.
In the case of booking a place in the restaurant, this can be done also during a personal meeting and the reservation will be recorded in writing and personally confirmed.
- BINDING ACCOMMODATION RESERVATION
Binding reservation means the landlord’s obligation to reserve the agreed number of accommodation for the accommodated date for the agreed date and the obligation of the accommodated to use this reservation at the agreed time, or pay the landlord a cancellation fee, if he cancels his binding reservation or uses it only in part.
Prices and services
Approximate prices of accommodation and any other services are listed in the presentation materials of the accommodation provider (website, printed documents, etc.). However, the customer is bound by the price stated in the booking confirmation, which he will receive by email, immediately after the completion of the online booking process (hereinafter referred to as the “Confirmation”). For the range of contractually agreed services and prices, their breakdown in the “Confirmation” is binding.
The landlord is entitled in cases beyond his control (eg force majeure) to change the agreed conditions of stay.
Cancellation fees represent compensation for damage caused to the landlord upon cancellation of a binding reservation the day before or on the day of arrival and is:
100% of the price from the 1st day of stay.
Cancellation fees will not be charged, if there is a reduction in the mail of persons in the group by 10% after the cancellation period.
III. PAYMENT TERMS
- A) HOTEL
The price of the stay can be paid by the client at Botel Admirál upon arrival in cash, by credit card or by payment to the hotel account. We accept the most common types of payment cards (a list of payment cards, that can be used to pay the price of the stay, is available at the hotel reception). The prices include a fee (from accommodation capacity), which is collected in the amount determined by a generally binding decree of the relevant municipal authority.
- B) RESTAURANTS
The customer can pay the price of the Botel Admirál Restaurant services in cash or by credit card.
We accept the most common types of payment cards (the list of payment cards accepted by us will be communicated to you by the restaurant staff on request).
- RIGHTS AND OBLIGATIONS OF THE CLIENT
The client has the right to complain about any deficiencies in the services provided. He is obliged to file a complaint in time, without undue delay, so that a remedy can be arranged, if possible on the spot. Application on the spot will enable the elimination of the defect immediately, while with the passage of time, the probative value and objectivity of the assessment and proper settlement of the complaint becomes more difficult.
The hotel client is obliged, at the latest at the time of departure, to pay the agreed price, including any other costs incurred due to special services, requested by himself or the guests accompanying him, including statutory value, added tax.
The client is liable to the landlord for any damage caused by himself or the guest or other persons,
knowingly or according to the will of the client, using the services of the landlord.
If a guest is provided with a parking space in the hotel car park, no custody agreement or any similar arrangement arises and the sole contractual obligation of the accommodation provider in this regard is to allow the guest to temporarily use the parking space. The landlord is not responsible for the loss or damage of a vehicle parked or moving in the parking lot, for the loss or damage of its contents and for damage caused to persons and animals, nor is it responsible for damage caused by accident or force majeure and vandalism. The landlord is not liable for damages caused exclusively by other guests or other third parties.
The relationship between the accommodated guest and the hotel is governed by the laws of the Czech Republic
- RIGHTS AND OBLIGATIONS OF THE ACCOMMODATION
The landlord may provide to the clients with adequate alternative accommodation (of the same quality), if this is acceptable to the contractual partner, especially if the difference in accommodation is negligible and factually justified. Substantively justified means a situation where the space (s) has / have become unusable, where the guests being accommodated extend their stay, when an excessive number of reservations or other important operational measures conditioning this step have been made. Any additional costs for alternative accommodation are borne by the landlord.
The landlord has the right to bill his service at any time or is billed on an ongoing basis.
The landlord is obliged to provide the agreed services to the extent corresponding to its standard.
The landlord is entitled to accommodate only a duly registered guest. As part of the application obligationimmediately upon arrival, the guest presents his / her valid ID card or passport to the relevant hotel employee, fills in and signs the registration form.
- WITHDRAWAL FROM THE CONTRACT BY THE CLIENT, CANCELLATION FEES OF THE HOTEL
1 day before arrival if the booked stay is not started: 100% of the price of the canceled stay of the first night, see cancellation fees in part II. Binding accommodation reservation.
VII. GIFT CARDS
Purchased gift vouchers are non-refundable. Valid only for the duration, indicated on the voucher.
The validity of the gift voucher can only be extended in agreement with the responsible hotel employee.
The provider does not offer the following financial compensation for unused ordered services and for changes in ordered services (accommodation, meals, possible other services).
VIII. FINAL PROVISIONS
Terms enter into force on 24 May 2021. Changes and additions to these conditions may be individually regulated between the service provider and the client only in writing.
The transferred personal data of the client,stated in the order of stay or services, will be processed only for the conclusion of a contractual relationship between the service provider and the client.